Support Center
Find answers to common questions, learn how to use CalendarScheduler, and get help when you need it.
Email Support
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Documentation
Browse our guides and tutorials to learn how to use all features.
Video Tutorials
Watch step-by-step video guides for common tasks and features.
Frequently Asked Questions
Getting Started
How do I create my first booking page?
After signing up, go to your dashboard and click on the "Booking Page" or "Embed" tab. You can customize your booking page URL, add your availability, and start sharing it with clients immediately.
How do I connect my calendar?
Navigate to the "Calendar" tab in your dashboard. Click "Connect" next to Google Calendar or Microsoft Outlook. You'll be redirected to authorize the connection, and your calendar will sync automatically.
What is a booking page slug?
Your booking page slug is the unique identifier in your booking page URL. For example, if your slug is "john-doe", your booking page will be available at /book/john-doe. You can customize this in your dashboard settings.
Calendar Integration
Which calendars can I connect?
You can connect Google Calendar and Microsoft Outlook. Available calendar types depend on your subscription plan. Check your subscription details in the dashboard to see which calendars are available.
Will bookings automatically sync to my calendar?
Yes! Once you connect your calendar, all confirmed bookings will automatically create events in your connected calendars. You'll receive calendar invites and notifications as usual.
Can I connect multiple calendar accounts?
You can connect one Google Calendar and one Microsoft Outlook account per user. Bookings will sync to all connected calendars automatically.
What if I disconnect my calendar?
If you disconnect your calendar, new bookings will not sync automatically. Existing calendar events will remain in your calendar. You can reconnect at any time.
Availability & Scheduling
How do I set my availability?
Go to the "Availability" tab in your dashboard. You can set your working hours for each day of the week, add buffer time between meetings, and block out specific dates or times.
Can I set different availability for different days?
Yes! You can customize your availability for each day of the week. Simply click on a day and set your working hours, or disable days when you're not available.
How does timezone handling work?
You set your timezone in your profile settings. Bookings are displayed in your timezone on your dashboard. Visitors can book in their own timezone, and the system automatically converts times correctly.
Can I add buffer time between meetings?
Yes! In your availability settings, you can specify buffer time that will be automatically added between consecutive bookings to give you time to prepare.
Event Types
What are event types?
Event types are different kinds of meetings you offer (e.g., "Consultation", "Follow-up", "Interview"). Each can have different durations, descriptions, and settings. Clients choose an event type when booking.
How do I create an event type?
Go to the "Event Types" tab in your dashboard. Click "Create Event Type" and fill in the details like name, duration, description, and color. Save your changes to make it available on your booking page.
Can I make event types optional?
Yes! In your booking page settings, you can allow clients to continue without selecting an event type. This is useful if you want a simpler booking flow.
Notifications
What notifications will I receive?
You'll receive email notifications for new bookings, booking cancellations, and booking reminders. You can customize notification preferences in your dashboard settings.
Do clients receive confirmation emails?
Yes! Clients automatically receive a confirmation email with booking details and calendar invite (ICS file) when they book a meeting. They'll also receive reminder emails before the meeting.
Can I customize email templates?
Email templates can be customized in your branding settings. You can add your logo, customize colors, and modify the message content to match your brand.
Subscriptions & Billing
How do I upgrade my subscription?
Go to the "Subscription" tab in your dashboard. Browse available plans and click "Subscribe" or "Upgrade" on the plan you want. You'll be redirected to complete the payment.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time from the "Subscription" tab. Your access to paid features will continue until the end of your current billing period.
What payment methods do you accept?
We accept PayPal and credit cards through our secure payment processors. All payments are processed securely and we never store your full payment details.
Will I get a refund if I cancel?
Refund policies vary by plan. Generally, subscriptions are billed in advance and are non-refundable, but you'll continue to have access until the end of the billing period after cancellation.
Customization & Branding
Can I customize my booking page?
Yes! Go to the "Branding" tab to customize your logo, colors, fonts, welcome message, and more. Changes are reflected immediately on your booking page.
Can I remove the "Powered by" badge?
The "Powered by" badge can be removed on paid plans. Check your subscription features to see if this is available on your plan.
How do I upload my logo?
Go to the "Branding" tab and click "Upload Logo". You can upload an image file (PNG, JPG, SVG) and adjust the size to display on your booking page.
API & Integrations
Do you have an API?
Yes! API access is available on certain subscription plans. Check your subscription features or the "API" tab in your dashboard to see if API access is included. API documentation is available once you have access.
How do I get my API key?
If API access is included in your plan, go to the "API" tab in your dashboard. You can generate and manage API keys there. Keep your keys secure and never share them publicly.
Still Need Help?
Our support team is here to help you. Get in touch and we'll respond as quickly as possible.
Response Time: We typically respond within 24 hours during business days.